Return and refund policy

Paper Straight Returns & Refunds

Thank you for shopping with Paper Straight. If you're not completely satisfied, you can withdraw from your purchase within 14 days of delivery, no reason needed. Simply click here to start a return, exchange or cancellation.

WITHDRAWAL & RETURN PERIOD

You have a 14-day withdrawal period, starting on the day your package is delivered. Let us know within these 14 days via our returns portal. After notifying us, you have another 14 days to send the items back. Orders that have not yet shipped can be cancelled through the same portal. You may also use the EU model withdrawal form and send it to support@paperstraight.com.

RETURN CONDITIONS

Please return items unworn, unwashed and with tags attached. You may inspect items the way you would in a store. If an item's value is diminished by handling beyond what is needed to assess it, we may deduct that diminished value from your refund.

SALE ITEMS & PROMOTIONS

• Sale items: The 14-day right of withdrawal applies to sale items as well, and they are refundable like any other item. Prefer a different size, color or store credit instead? That is always an option.
• 1+1 deals: You may return one or both items. If you return only part of a 1+1 deal, the promotion no longer applies: the item you keep is recalculated at its regular price, and we refund the amount you paid minus that regular price. Exchanging one item for a different size or color of the same product is possible without recalculation.

RETURN COSTS

Return shipping costs are the responsibility of the customer, depending on the courier and the country from which you’re returning the package. If you withdraw from your entire order, we refund the full order amount including standard delivery costs. For partial returns, the original shipping costs are not refunded.

REFUNDS & PROCESSING TIME

We issue your refund within 14 days of your withdrawal, using the same payment method you used for the order. We may withhold the refund until we have received the items back or you have provided proof of shipment. Once your package arrives at our warehouse, processing usually takes a few business days; depending on your bank, the refund may take up to 3 days to appear in your account. You can track your return’s arrival with the tracking number provided.

HOW TO SEND YOUR RETURN

Start your return via our returns portal. You’ll receive the correct return address and shipping instructions as part of the return process.

RETURNS FAQ

What if my exchange product is out of stock?
Contact our customer service team to discuss options. If the product is out of stock after your return has been initiated, we’ll reach out to arrange a suitable solution.

Where can I find my order number for the return process?
Your order number is in your order confirmation email. If you can’t find it, our customer service team is here to assist.

What if my product arrived faulty or damaged?
We’re here to help! Please send a message with a photo of the issue to our customer support team at support@paperstraight.com. We’ll work with you to resolve the issue quickly.

What if I want to return an item after the 14-day period?
Please try to notify us within the 14-day window. If that’s not possible, reach out to our customer support team, and we may be able to offer an exchange or store credit in certain cases.

For any further assistance, please don’t hesitate to contact our customer service team. Thank you for choosing Paper Straight!