Return and refund policy
Paper Straight Returns & Refunds
Thank you for shopping with Paper Straight! We hope you love your purchase. However, if you're not completely satisfied, you can return your items within 14 days of delivery. Simply click here to initiate an exchange or return.
RETURN PERIOD
We offer a 14-day return period, allowing you to return your purchase without any specific reason. The return period starts on the day your package is delivered. Please ensure that your return shipment is sent back within these 14 days.
RETURN CONDITIONS
All items must be returned in their original, unworn, and unwashed condition, with tags attached, and suitable for resale. Please note that shipping costs are non-refundable.
IMPORTANT NOTES:
- Sale Items: For items on sale, we do not offer refunds. These items can only be exchanged for another product from our collection or for store credit.
- 1+1 Deals: If you purchased items as part of a 1+1 deal, both items must be returned together. We do not provide a refund or store credit if only one item is returned. However, you can exchange items from the 1+1 deal for a different size or color of the same product. If you only wish to exchange one item, please return only the one you wish to exchange and keep the other.
RETURN COSTS
Return shipping costs are the responsibility of the customer, depending on the courier and the country from which you’re returning the package.
RETURN PROCESSING TIME
Once you initiate a return, we’ll work to process your exchange promptly. For returns, we aim to process them within 10 business days after receiving your package at our warehouse. You can track your return’s arrival with the tracking number provided. Once processed, refunds may take up to 3 days to appear in your account.
RETURNS FAQ
What if my exchange product is out of stock?
Contact our customer service team to discuss options. If the product is out of stock after your return has been initiated, we’ll reach out to arrange a suitable solution.
Where can I find my order number for the return process?
Your order number is in your order confirmation email. If you can’t find it, our customer service team is here to assist.
What if my product arrived faulty or damaged?
We’re here to help! Please send a message with a photo of the issue to our customer support team at info@paperstraight.com. We’ll work with you to resolve the issue quickly.
What if I want to return an item after the 14-day period?
Please try to return your items within the 14-day window. If that’s not possible, reach out to our customer support team, and we may be able to offer an exchange or store credit in certain cases.
For any further assistance, please don’t hesitate to contact our customer service team. Thank you for choosing Paper Straight!